Help & F.A.Q

Answers to commonly asked questions

PT. GLOBAL COOL

Q. Who is PT. Global Cool?
A: PT. Global Cool is a second generation trading company since 1976. We are a leading wholesale and trading company in the field of Air Conditioning and Refrigeration parts & equipments and Industrial Doors in Indonesia.
 
Q. What are PT. Global Cool selling?
A: We sell spare parts and equipment of Refrigeration and Air Conditioning and Refrigeration and Industrial Doors for commercial and residential buildings, food industries, supermarkets and hypermarkets, telecommunications, fisheries, oil and gas, hospitals, transportation, industrial applications, beverages, Pharmaceutical industry, distribution center, warehouse, paint industry, electrical industry.
 
Q. Why should shopping in PT. Global Cool?
A: Because we are trusted by some international manufacturing companies to sell their products. And with cheaper price and with good quality.
 
 
 

PRODUCT

Q. What is PT. Global Cool sell original products?
A: Yes, the products we sell are genuine products from international manufacturing companies.
 
Q. Where are the products of PT. Global Cool comes from?
A: We are trusted and appointed as sole agents and authorized distributors of international manufactures such as:
Compressor: COPELAND, DANFOSS MANEUROP
Components: EMERSON FLOW CONTROLS or ALCO, DANFOSS, SANHUA
Refrigerant: FREEZE, REFRIGERANT
Temperature Control: EVCO
Tools: REFCO, SOPORMETAL
Industrial Doors: EFAFLEX, DORTEK, DOCO, ROLFLEX, EXTRUFLEX
Loading Dock: SUPERSEAL MFG, VESTIL MFG (T&S EQUIPMENT)
 
 
 

HOW TO ORDER?

Q. How to register account in E-Commerce PT. Global Cool?
A: - Enter e-mail address
- Create an Account
- Fill out your personal information
- Register
- Your Account has been created
 
Q. How to buy products in E-Commerce PT. Global Cool?
A: - Select the product you want
- Put in a shopping cart
- Add captions when needed
- Checkout
- Choose a payment method
- Complete the transaction in accordance with the nominal listed
 
Q. Does the price include postage?
A: All prices listed in our store do not include postage. Shipping costs vary
Depending on delivery location & destination.
 
Q. Can mortgage without credit card?
A: Sorry for a while this still can not.
 
Q. When will the goods be shipped?
A: Item will be shipped on the same day if payment / settlement is done before 11pm (Monday-Friday). Goods sent on Monday if payment is made on Saturday and Sunday.
 
Q. How do I know that my item has been shipped?
A: We will always inform buyer's receipt number via Text / Call / E-mail after the goods we send.
 
Q. How long does it take to the destination?
A: The length of delivery time depends on the delivery destination. Generally goods are shipped with regular packages & up to within 2-4 business days.
 
Q. The goods I bought from PT. Global Cool is damaged / inappropriate. Can I refund my money back?
A: We can replace / refund after fulfilling the applicable terms and conditions.
 
 
 

OTHERS

Q. Why online price different from the price at the outlet?
A: Because for some products we do have different promos.
 
Q. I have another question besides the above?
A: You can ask other questions by calling to or sending questions to e-mail or through the form here.